Return Policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, A FEE WILL BE CHARGED.
Returning your order
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must fulfil the following conditions:
1. The order still contains all the relevant parts, components and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded. 3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially recognised within this period.
*We reserve the right to refuse returned goods if we suspect that the goods have been used or damaged through no fault of our own.
How can I return my order?
If your order fulfils the above conditions, please do the following to begin the return process.
Send an email to: Info@wearkayla.com
Make sure that the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage First name + last name of the customer Address of the customer
We will then talk to you and give you the return address.
Never return to sender, we will send you the correct address when you have asked us to. You, the customer, are responsible for the shipping costs when returning the product.
STORNOBAU
The consumer has the right of cancellation according to the following provision if the consumer is a natural person entering into a legal transaction for purposes not predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of cancellation, you must inform us (WEARKAYLA) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The cancellation is complete once we have received the goods. The costs of returning the goods are borne by the buyer.
Registration of shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You can of course inform us in advance of your cancellation.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of cancellation
If you withdraw from this contract, we must reimburse all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offer), without delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract and receipt of the goods. For this refund we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; you will under no circumstances be charged for this refund.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
Returning your order
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must fulfil the following conditions:
1. The order still contains all the relevant parts, components and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded. 3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially recognised within this period.
*We reserve the right to refuse returned goods if we suspect that the goods have been used or damaged through no fault of our own.
How can I return my order?
If your order fulfils the above conditions, please do the following to begin the return process.
Send an email to: Info@wearkayla.com
Make sure that the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage First name + last name of the customer Address of the customer
We will then talk to you and give you the return address.
Never return to sender, we will send you the correct address when you have asked us to. You, the customer, are responsible for the shipping costs when returning the product.
STORNOBAU
The consumer has the right of cancellation according to the following provision if the consumer is a natural person entering into a legal transaction for purposes not predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of cancellation, you must inform us (WEARKAYLA) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The cancellation is complete once we have received the goods. The costs of returning the goods are borne by the buyer.
Registration of shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You can of course inform us in advance of your cancellation.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of cancellation
If you withdraw from this contract, we must reimburse all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offer), without delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract and receipt of the goods. For this refund we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; you will under no circumstances be charged for this refund.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.